Support
We’re happy to help. We reply as soon as we can.
support@dayo.ink
It helps to tell us your iPhone model, iOS version, and a short description of the problem.
Quick help
How do I cancel or restore my subscription?
Cancel in iPhone Settings → your name → Subscriptions → Dayo → Cancel Subscription, or in the app: Settings → Manage subscription. You keep access until the end of the paid period. To restore on a new device with the same Apple ID, tap “Restore purchases” in the app. Refunds are handled by Apple at reportaproblem.apple.com.
I deleted my account. Is my subscription cancelled?
No. Deleting your account removes your data from our servers but doesn’t cancel your Apple subscription. Cancel it in iPhone Settings → your name → Subscriptions.
How do I turn off Nabta AI or delete my chats?
Turn her off in Settings → Nabta AI → “Turn off Nabta AI”. Delete your chat history from the “More” menu in the chat, or in Settings. Your tasks stay as they are.
My apps are locked. How do I unlock them?
Finish the task: checking it off unlocks your apps right away. From the lock screen, tap “Open Dayo” to get to the task, or take a 5-minute break (twice a day). Every lock lifts at bedtime anyway. If notifications for Dayo are off, “Open Dayo” can’t open the app: open Dayo from your Home Screen and mark the task done.
My reminders don’t arrive
Make sure notifications for Dayo are on in iPhone Settings → Notifications → Dayo, and that a Focus mode isn’t silencing them.
Questions
What exactly does Dayo do?
It’s a daily planner that reminds you of your tasks at the right time and locks the apps that distract you until the task is done. It also has Nabta AI to help, and a garden that grows from what you get done.
How does app locking work? What about emergencies?
You pick apps (or categories and websites) from Apple’s own list. If a task isn’t done 15 minutes after its time, they lock. Checking the task off unlocks them instantly, and every lock lifts at bedtime. For emergencies there are two 5-minute breaks a day, right from the lock screen. Locking uses Apple’s Screen Time with your permission, on your own phone. It isn’t parental control.
Could I wake up locked out?
No. Every lock lifts on its own at bedtime, so nobody wakes up locked out.
Is my data safe? Do you see which apps I use?
We never see them. Your lock choices and phone usage stay on your iPhone, and reminders are scheduled on your device. No ads, no tracking tools, and we don’t sell anyone’s data. Details are in the privacy policy.
What is Nabta AI?
An AI helper inside the app, powered by Claude from Anthropic. She understands Saudi dialect, knows your day’s tasks, and can turn a goal and a deadline into a plan added to your tasks. Every change can be undone. She’s opt-in, you can turn her off anytime, and your chat history stays on your phone. She’s an AI and can make mistakes.
Does it work on Android?
Not yet. Dayo is for iPhone only, with iOS 17 or later.
Is it available in English?
The app is in Arabic by default, and you can switch it to English in Settings.
How do I delete my account?
Go to Settings → Delete account. Your account and everything we keep for it on our servers are deleted for good. What’s on your phone stays until you delete the app.